Refund policy

Return and refund policy

Thank you for shopping with AgoraMart ! We want you to be completely satisfied with your purchase. If for any reason you are not, please review our refund policy below.

 

1.Eligibility for Refunds

•Items must be returned within [30 days] of receipt.

•Items must be unused, in their original packaging, and in the same condition as you received them.

•Certain items, such as [list any non-returnable items, e.g., personalized products, sale items], are not eligible for refunds.

2. How to Initiate a Return

To initiate a return, please follow these steps.

•Contact our customer service team at [agoramartoffic@gmail.com] with your order number and reason for the return.

• We will provide you with a return authorization and instructions on how to return your item.

3. Shipping Costs

•Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.

•Original shipping fees are non-refundable.

4. Refund Process

•Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

•If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days, e.g., "5-7 business days"].

5. Exchanges

If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

6. Questions?

If you have any questions about our refund policy, please contact us at [agoramartoffic@gmail.com].

Thank you for choosing AgoraMart ! We appreciate your business.